Healing with
Heart from Moss Communications
Going Beyond the Obvious
Healing with
Heart: Inspirations for Health Care Professionals, is the latest
book from Moss Communications. The book is a compilation of everyday
stories and vignettes that are used to suggest a more meaningful way
to express and experience our work. Healing with Heart offers
a unique perspective that demands credibility. It is written by a
health care professional for health care professionals.
The following is an excerpt from a reflection in Healing with
Heart. It uses the analogy of the leadership role that airplane
captains play with the role that we play when we are working with
patients in a situation they may find frightening and unfamiliar.
The book reminds health care professionals that their effectiveness
is more than just being technically proficient. Here is an excerpt
from the reflection, Going Beyond the Obvious:
On a recent flight to Denver, the pilot left the cockpit and
personally greeted every passenger while looking them in the eye.
His words to my wife and I were, “Welcome, I’m glad you’re aboard.”
After he finished his rounds, he returned to the cockpit and made an
announcement. “Welcome, I’m your captain. We will take every effort
to make this trip both pleasant and safe. I have three children. The
First Officer also has three. We wouldn’t be flying if we didn’t
feel safe. Now settle back and enjoy the ride.” Curiously, I was not
aware of being anxious before he came through the cabin. However, I
must have been, because afterwards, I felt particularly calm. One
man, doing his job, made a difference on that plane. He set a tone,
and created a tangible feeling of safety and caring.
There are pilots who are good at the technical side of flying. There
are also pilots who know how to be personable leaders as well. Our
pilot fell into the second group.
Patients enter a hospital with many unspoken fears. Most of the time
they don’t say a word…
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