Healing with Heart from Moss Communications

Overcoming Negativity

Healing with Heart, the latest book being offered by Moss Communications, is a practical, portable, gift-quality book designed to give the health care professional a quick boost and reminder of the sacredness and importance of his or her work. Healing with Heart uses everyday stories to make a larger point and suggest a more transcendent way of making it through the day.

This reflection, Overcoming Negativity, uses a real-life situation to make a point that many in health care face daily: how to overcome a feeling of discouragement, frustration and negativity that often poses as “realism.” The following excerpt from the Overcoming Negativity reflection shows how Healing with Heart suggests we mobilize our frustrations, negativity and jaded perspective into positive action:

During a meeting of executives where our desire for organizational excellence was being explained, I overheard an employee saying to the person next to me, “One more unreachable goal being preached by someone out of touch with the way things are.”

At the risk of sounding sentimental, naïve, or Pollyannaish, our challenge is to quiet the inner voices that tell us to expect disappointment and mediocrity, and instead listen to the whisperings that lead us to excel.

These are the questions we need to ask ourselves:

• Are you reviewing or developing a bill to be sent to a patient? Make it errorless.

• Are you wiping the brow of someone dying? Do it with care.

• Are you leading a meeting? Do some research, find the best way to lead, and make the time valuable for all.

• Are you a leader? Provide a vision. Awaken, nourish and keep the trust of your employees.

• Are you serving meals? Make sure that the patients receive what they asked for.

• Are you reading a film? Look twice. Your eyes may see what others missed. A patient depends on you.