Moss Communications "I will look for ways to listen and support the people I come in contact with today.  I will remember to be a conscious, healing presence in all that I do." --Healing With Heart

 

Moss Communications in the Press

Studer Group recommends Healing with Heart for Leadership Development Initiatives

We are proud to announce that Lynne Cunningham of the Studer Group has just issued a book review recommending Healing with Heart as a leadership tool and a book worthy of being on everyone's library.  Of course, we want to see it on everyone's desk and in everyone's locker or in everyone's patch pocket, worn from frequent use!  Here's Lynne's review:

Lynne Cunningham’s

Book Review

I just read a good book of stories that I think should be added to your Service Excellence Library. Healing with Heart:  Inspirations for health care professionals.  Re-ignite your passion for your work is a storytelling book started as a series of weekly e-mails at Exempla Healthcare in Colorado.  The stories are short and well-written.  Healing with Heart would make a good LDI or Hospital Week gift.

For details, go to www.studergroup.com

Martin Helldorfer to be Keynote Speaker at annual event honoring Fr. Steve Letourneau in Salina, KS on April 3, 2009.  Martin Helldorfer will be the keynote speaker at an annual regional event that honors the work and life of Fr. Steve Letourneau.  The event will take place in Salina, KS on April 3, 2009 and will be sponsored by the Salina Regional Health Center.

Martin Helldorfer was the Keynote Speaker at Healthcare Human Resources Management Association of California

Martin Helldorfer was a keynote speaker at this year's Healthcare Human Resources Management Association of California held in Sacramento, CA on July 21 - 23. .  HHRMAC is affiliated with the American Society for Healthcare Human Resources Administration and the California Hospital Association. 

Martin Helldorfer Presented at John Muir Medical Center in Walnut Creek, CA

Martin Helldorfer spoke on July 22, 2008 at John Muir Medical Center in Walnut Creek, CA. Martin's topic was: Leading with Mind and Heart: Living a Balanced Life in a not-so-balanced World.  His focus was on why we work the way we do, the life beneath the one we are living, the rewards of distorted work behaviors and how reflection can  improve our interactions with colleagues, staff and managers, and foster self understanding.

Martin Helldorfer Interviewed on Colorado Public Radio

On April 10, 2008, Martin Helldorfer was interviewed on Colorado Matters, a program produced by Colorado Public Radio, KCFR FM. Listen to this brief interview where Martin discusses how he prepares his weekly Thoughts from Mission (the origins of Healing with Heart), and the issues of nurse recruitment, retention, burnout and the importance of  being a healing presence. To take a listen, go to: Martin on Colorado Matters

Martin is available on limited occasions to speak to large groups.

Professional Associations Embrace Healing with Heart

We are pleased that the following organizations have warmly and enthusiastically embraced Healing with Heart and agreed to showcase it in their online bookstores and at their annual meetings in 2008:

Also, Healing with Heart has been included in Healthworld Online's bookstore.

Word is spreading about the value that Healing with Heart is bringing to health care professionals and the organizations where they work. Check back soon to see the other organizations who are including Healing with Heart in their offerings.

Colorado Healthcare AssociationTerri at CHAHRM

From CHAHRM's Summer of 2007 Quarterly Newsletter: Moss Communications new book Healing with Heart

"Inspiring a Workforce

Presenters: Terri Moss, co-author of Healing with Heart: Inspirations for Health Care Professionals and Julie Ammon, SPHR, Recruitment Manager, Exempla St. Joseph Hospital, Denver

At first glance one would assume that this inspiring presentation would have been geared only towards healthcare professionals. However, after attending the presentation as a manager myself, not in the Healthcare profession, but working with and managing people never-the-less, I walked away with a much better understanding of how important it is to maintain a good staff and to appreciate them everyday.

I was surprised at the high cost of disengaged employees. I was shocked to hear that 54% of employees are not engaged or are checked out from their work, while 17% are actively disengaged. This leaves only 29% of employees actively engaged in their jobs! The result of these numbers for most businesses: employees negatively impact the goals of the organization, customer service suffers and there is a negative impact on overall costs to the organization. We are left with this question: What should we, as leaders in our companies, do to move these employees in the right direction?

The idea of having passion in the workplace, as presented by Terri Moss, is something I believe has gone by the wayside for many reasons that were mentioned: lack of trust with co-workers, lack of leadership, the demanding work environment, fear of developing relationships at work and trying to keep private lives separate from the workplace.

The workplace has become more mechanical, due to the many restrictions leaders feel they have today. Paying attention to the ten “C’s” of employee engagement, presented by Julie Ammon, should help to create more passion in the workplace, which will in turn raise the percentage of highly engaged employees. They are: Connect, Career, Clarity, Convey, Congratulate, Contribute, Control, Collaborate, Creditability and Confidence.

Here’s an example of a concept from Terri’s book (Healing with Heart) , helping healthcare workers focus on what brought them into health care in the first place:

“I will live my life today with a greater sense of awareness and appreciation of my life, my work and the people around me. I will strive to approach my life and work with more reflection. I will look at the beauty of life and creation and awaken to the gifts that surround me.”

(Martin Helldorfer, D.MIN and Terri Moss, Healing with Heart: Inspirations for Health Care Professionals)"

Bev Richmond
Branch Manager, TRISTAR Risk Management
 

Moss Communications
P.O. Box 344
Orinda, CA 94563
mosscomm@mindspring.com
925-377-5288
(fax) 925-377-5244

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