Healing with
Heart - Reviews
Studer Group recommends Healing with Heart
for Leadership Development Initiatives
We are proud to announce that Lynne Cunningham of
the Studer Group has just issued a book review recommending
Healing with Heart as a leadership tool and a book worthy of
being on everyone's library. Of course, we want to see it on
everyone's desk and in everyone's locker or in everyone's patch
pocket, worn from frequent use! Here's Lynne's review:
Lynne
Cunningham’s
Book
Review
I just read a good book of stories that
I think should be added to your Service Excellence Library.
Healing with Heart: Inspirations for health care professionals.
Re-ignite your passion for your work is a storytelling book
started as a series of weekly e-mails at Exempla Healthcare in
Colorado. The stories are short and well-written. Healing
with Heart would make a good LDI or Hospital Week gift.
For details, go to www.studergroup.com
From: Debra Canales, EVP Talent and Organizational
Effectiveness, Trinity Health
To: Martin Helldorfer
Dear Martin,
What a gift to meet you in person and to receive an autographed
copy of "Healing with Heart." Your collection of short stories
reflecting our caring environments serve as a beautiful reminder of
our greater purpose-extending the healing ministry in everything we
do. You are a master story teller using real examples of
patients and experiences that exhibit such a loving covenant of
caring.
I observe within our own organization that leaders are constantly
looking for the secret of inspiring their associates.
Obviously, there is not one solution to reach a goal of creating an
environment where associates are aligned to their calling,
accountable for their performance and rewarded for their
contributions. To that end, we have used "Healing with Heart" to
enable our cultural transformation journey in the following ways:
- Daily reflections for various meetings and social events
- Offered as a gift to participants at various leadership
gatherings
- All leaders in the human resource functions have copies to
share at their respective ministry organization
- Recommended reading for all leaders as part of new hire
orientation
- Part of our new retention toolkit
- Used as a resource tool to uplift and give hope to our
associates and patients during stressful times or fear of illness
Hope that helps and know that your book sings with compassion and
has re-ignited my soul!
All the best,
Deb
"Just going through Healing with
Heart's Table of Contents is a reminder of how significant the
activities and emotions of a single work day can be. The
mini-essays are appropriate for everyone in the organization,
whatever his or her responsibility or faith tradition. The
titles are catching and the anecdotes are very apt. I suspect they
provide food for many a lunch time conversation."
Doris
Gottemoeller, RSM,
SVP for Mission and Values Integration
Catholic
Healthcare Partners
"I plan to share Healing with Heart with a small
group of leaders at the hospital first. I believe that the stories
and the statements of affirmation/action at the end could be a great
resource for folks as we share reflections at the beginning of
meetings. Storytelling is so important, so ultimately, I'd
love to use this as a starting point for staff telling their own
stories."
Julie O'Connor, Vice President of Mission and
Leadership Formation, Baptist Hospital, Nashville, TN
"The weekly Thought From Mission [the
emails that are the basis for Healing With Heart] is the most unique
form of communication that I have ever seen during almost thirty
years of working in hospitals. The meaning of mission or how the
spirit of one’s mission connects with the organization as a whole,
is often lacking or misunderstood. Marty Helldorfer has perfected an
enlightening way to make this connection real, thus truly bringing
mission to life, and for that he is to be congratulated."
Les Hirsch
President and Chief Executive Officer
Touro Infirmary
New Orleans, LA
"This is a remarkable book, one that everyone working in health care
should make a part of their day because it will inspire and enrich
their work experience. The wise and insightful reflections will
remind them of why they went into this field in the first place and
chose to expose themselves to its challenges. Marty’s rich wisdom
and firsthand knowledge of in-the-trenches health care will grab
readers and inspire them to live up to their highest potential. This
is a win-win proposition for everyone: employees, administrators and
patients. I believe it deserves a place on everyone’s desk as a
gentle reminder that our strength, courage and individual talents
really do matter."
Dean Edell, M.D.
Nationally-syndicated television and radio talk show host
Best Selling Author
"Healing with Heart is a must-read for all health care employees. It
provides encouragement and inspirational support for novice nurses
as well as experts who have been in the field for years. This
captivating handbook reminds us of the sacredness of our profession
and the intricate beauty and necessity of working together as a
team. This book will resonate throughout any health care
organization; for those providing direct patient care as well as
those supporting them. Senior executives, accountants, surgeons,
nurses, admitting clerks, janitors and volunteers will all see the
value of their unique contributions to our common goal of providing
safe, quality care to our patients and their families."
Anne M. Hirsch, D.N.S., A.R.N.P.
Interim Dean & Professor
Washington State University Intercollegiate College of Nursing
"We are often guilty of looking but not really seeing. Through
stories drawn from everyday life, work and relationships, Martin
gives us reason to take notice. His gentle yet provocative
affirmations call those who strive to heal others to see themselves
and those around them with renewed clarity, insight, and
appreciation. This compilation of his messages is truly a gift to
those who give so much."
Dorothy Horrell, Ph.D., Executive Director, Bonfils-Stanton
Foundation
"If ever an individual can be
reasonably characterized as exhibiting a gentle relentlessness in
their life’s work, then that is how Dr. Helldorfer goes about his
business. The Senior Vice President of Exempla Healthcare has
captured the daily heroism and compassion of staff and patients
alike. In his weekly messages, now edited in book form, he captured
the humanity, tenderness and sacredness of encounters that happen
every day at the bedsides of patients, in operating rooms, EDs,
offices and hallways.
These short narratives are reminders of the quality of work done by
providers of medical care. His words are a reminder to awaken to the
sacredness of the ordinary world.
All of us, whatever our responsibilities within healthcare, have the
opportunity to wear the mantle of healer. This book is an invitation
and a reminder. Read it carefully."
Dr. Patty Fahy, MD; Associate Medical Director of Human Resources
Exempla Healthcare
"Martin Helldorfer and Terri Moss remind us that health care is more
than a single, highly educated, well trained individual working hard
to alleviate suffering. No, they tell us, health care—in any
setting—is a community enterprise, one, which extends from the
boiler room to the surgical suite. Helldorfer and Moss challenge us
to understand the "care" in health care as interest, concern, and
solicitude extended to patient, colleague and co-worker.
Through a series of thoughtful reflections and daily exercises, we
are challenged to deepen our professional lives by envisioning our
work as more than the organizing, managing, and efficient control of
a health care delivery system. We are challenged to deepen the
person we bring to our profession. We are invited to awaken our
passion for our work by imagining our skill as a gift; a gift we put
at the disposal of others. We are invited to imagine cure of a sick
body as the healing—the making whole—of body, mind, and spirit.
By helping us to awaken to the vulnerability of self—a self often
stretched too far—Helldorfer and Moss show us how to take stock of
our own needs and draw upon the energy of the health care community,
a community of dedicated healers. Helldorfer and Moss show us the
small ways in which we can connect with others and grow big as
individuals, individuals who are part of a larger community; a
community, which, through a variety of activities, is dedicated to
the cure of the patient. Helldorfer and Moss guide us toward the
daily practice of small activities which lift others up in an
attitude of reverence and respect, and transform "cure" into a
corporate, professional activity that lovingly and passionately
heals people who are suffering."
Thomas J. Tyrrell, Ph. D.
Pastoral Counseling Center of Santa Fe, New Mexico
"The thoughts in this book have
brought peace, a reminder of the countless ways I love what I do,
and a settling of my soul in the chaos of September and a return to
busy, busy schedules." ---anonymous nurse
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